FAQ – Support and Tips
Get the most out of your HOT WOK with our comprehensive support guide.
Whether you need help with assembly, gas safety, or maintaining your wok pan, we have gathered the answers to the most common questions from our community of outdoor cooking enthusiasts.
At HOT WOK, we want to ensure you have a safe and professional cooking experience. On this page, you will find expert advice on everything from initial setup and gas regulator installation to the secret of seasoning your carbon steel wok for a natural non-stick surface.Find the help you need by category:
- Getting Started: How to assemble your burner and connect gas safely.
- Maintenance & Care: How to clean your cast iron burner and maintain your wok pan.
- Cooking Techniques: Mastering high-heat stir-frying and controlling the 3-tap system.
- Troubleshooting: Quick fixes for flame adjustments and performance issues.
FAQ
FAQ
Adjusting HOT WOK burners
What are the 3 bolts/screws under the wok burner for?The three bolts regulate the balance between air and gas in your HOT WOK burner. When adjusted correctly, you will get a stable blue flame with only a small yellow tip. This applies to all HOT WOK burners, including the HOT WOK Basic 10 kW, HOT WOK Original 7 kW, HOT WOK Pro 12 kW, and HOT WOK Double 2x10 kW. How do I adjust the 3 bolts correctly?Start by making sure the bolts are only lightly screwed into the thread. Then turn on the gas, ignite the burner with a lighter or a match, and carefully tighten the bolts until the flame becomes steady and blue. Why is the flame yellow or uneven?A yellow or uneven flame is usually caused by an incorrect air/gas ratio. Try loosening or tightening the bolts slightly until you achieve the desired blue flame. What should I do if the flame becomes too small?If you tighten the bolts too much, the flame will be too small, and gas may escape under the burner, causing a “roaring” sound. Immediately turn off the gas, open the bolts again, and readjust. Why must each burner be adjusted individually?The pressure in valves, regulators, and gas cylinders may vary. Therefore, each HOT WOK burner requires its own adjustment to achieve the optimal flame. What should I check if the flame is still not correct? Is the gas cylinder empty? → Refill or replace it. Is the gas hose bent or damaged? → Straighten it and check for defects. Is the burner damaged or dirty? → Clean the holes with a stiff brush or sponge. Who do I contact if the problem continues?If the above advice does not solve the issue, please contact our customer support at hotwok@hotwok.com
HOW TO: HOT WOK Grillpan - Cast iron | Double sided
Congratulations on your purchase of the HOT WOK Grillpan! This exceptional Grillpan allows you to create delicious and exciting meals with ease on your HOT WOK Gas Stove. It can be used on 2 sides. Please read and follow all instructions below for safe and lasting cooking pleasure! Safety warnings Keep children away from hot surfaces For outdoor use only Technical specifications Dimensions: Ø325 mm Material: Enamelled cast iron Before first use Thoroughly wash the plate with warm water and mild soap. Rinse and dry thoroughly. Lightly coat the surface of the plate with a neutral cooking oil and heat the Grillpan until it starts smoking. Let it cool off and repeat this step twice. This way you create a natural non-stick coating. Cleaning the Grillpan After use, allow the Grillpan to cool down completely before cleaning. Wash the plate in warm water (preferably without soap) and a soft brush or sponge. Avoid using aggressive cleaning agents, scouring pads, or metal utensils as they can damage the enamel. Dry the grill pan thoroughly after cleaning and lightly coat it with cooking oil to preserve the surface. Maintenance Store your HOT WOK Grillpan in a dry place to prevent rust. Avoid excessively heating the Grillpan without food on it, as it can damage the surface. Regularly lightly coat the plate with cooking oil to maintain its non-stick properties and protect the enamel.
The difference between a 7 kW and a 12 kW Gas Stove - Wok Burner
The difference between a HOT WOK Original 7 kW and a HOT WOK PROFESSIONAL 12 kW Wok Burners No matter what, you get a unique heating effect with both the 7 kW and 12 kW Gas stove and Wok Burners. They are two of the most powerful Gas Stoves on the market. You must get a gas stove with a high heating effect when you want to grill and not boil food. With a 12 kW Gas Stove, you get lots of power – and you can always turn it down. The 5 kW extra, you get with a 12 kW Gas Stove rather than a 7 kW Gas Stove, is useful if you want to use it for something else than wok/the big wok pan. For instance, if you want a big pot of water or soup to boil quickly. We use a HOT WOK 12 kW PROFESSIONAL gas stove when we cook for more than 4 people at a time (for 2-4 people vi use the Silver Line model with 4,5 kW and the small wok pan). That is also useful as a Gas Stove indoors. A HOT WOK gas stove with 12 kW and the big 35 cm wok pan just go well together. The gas stove does not care if it’s a bit windy and can keep the heat on the wok pan etc. The 7 kW gas stove needs to work a bit of overtime – but can in principle do the work. To compare all this with kW, effect, etc. we can explain how your normal stove performs – induction/ceramic: 2,2 ~ 2,4 kW. The secret to make great wok recipes is the heat and the frying. The water should be sautéed away and will give the ingredients a very different taste than by boiling them. The price is not that different. Therefore, we recommend you choose the 12 kW gas stove even though the 7 kW could be enough. Our sale statistics show that most people choose the 12 kW gas stove – but then again, we also sell a lot of the 7 kW gas stoves and Wok Burner.
HOW TO: Maintenance of TOP LINE Table
Has your worktop become dull and dull looking on the surface? Maybe your table is full of grease stains and hard to get clean? Here's a little trick to make it look "like new" again. Wipe the surface well with a cloth wrung out in warm water and dish soap. Once the countertop is dry, spray vinyl cleaner all over the surface. Wipe afterward with a kitchen roll. If it doesn't cover enough the first time or you still experience a few dull areas, spray again and wipe again. Now you're done and have a nice shiny TOP LINE Table again. In this example, we use a normal vinyl cleaner for matt surfaces when cleaning a car.
Does your wok not burn correctly?
What are the 3 bolts/screws under the wok burner for? Some may have problems with the correct setting on the burner ring on their HOT WOK ORIGINAL 7 kW , Basic 10 kW, Double 2x 10 kW and HOT WOK PRO 12 kW. This is because the three bolts you see in the picture are not adjusted correctly. See Video: You need to make sure the combination of air and gas is just right. First, make sure the screws are only just pressed into the thread. Check all three bolts. Then open the gas on the valve and light the flames with a lighter or a match. Then tighten the bolts to block the oxygen. The less oxygen the smaller the flame. The flames should preferably be blue with a very small yellow color at the top. If you tighten the bolts too much, the flames will be too small. The gas comes out from under the burner and thus makes a roaring sound. Immediately turn off the valves and open the bolts again. Each gas burner is set differently as the pressure in valves, regulators, and gas cylinders can be different. The burners on your HOT WOK must be set up with the most correct air-gas combination. When the gas burner is set correctly, you will be able to see a uniform and specific flame pattern. The top of the flame can alternate in the yellow tones and the rest of the flame can alternate from light blue to dark blue. If the flame pattern of the HOT WOK gas burner is irregular, check the following: Is the gas bottle empty? If so, refill or replace the gas cylinder. Is the gas hose bent or broken? If so, straighten the hose and check for any layers. Is the burner itself damaged or is there some dirt stuck? Then clean the holes with a stiff brush or sponge. If the advice above does not work, please contact customer support at hotwok@hotwok.com.
HOW TO: Maintenance of your Paella Pan
By following the instructions usage and maintenance your HOT WOK Paella Pan will have a longer service life.The warranty will be repealed if these instructions are not followed. Usage for Paella Pan from HOT WOK: since the Hot Wok gas burners can generate up to 4.5 kW, 7 kW and 12 kW in heating effect, it is important to use oil with a high flash point. We therefore recommend that you see peanut oil or sunflower seed oil. The HOT WOK Paella Pan is protected by a coating, which must be burned off before use. The Hot Wok pan is made from carbon steel - an excellent material for heat distribution. Heat up your HOT WOK Paella Pan until it the colour changes to dark. pour 3-6 tablespoons of oil into the HOT WOK Paella Pan and distribute the oil with circular motions for 2 min. It is important that the oil is applied to all areas of the inner surface. Turn off the gas burner and wipe of the pan with a paper towel. Repeat the procedure three times, until there is no residue left on the paper towel. Clean the HOT WOK Paella Pan thoroughly with warm water and a soft sponge, before use. Wipe it dry before cooking. After preparation, your HOT WOK Paella Pan will have changed colour from shiny metal to a darker nuance. This is normal and indication that preparation has been done correctly. Over time, the HOT WOK Paella Pan will become even darker. The dark layer acts as a non-stick surface. Your HOT WOK Paella Pan can easily keep cooked food warm. Leave the HOT WOK Paella Pan on the gasstove or place it on a dish mat. Be aware that the HOT WOK Paella Pan is still very hot when serving. We hope that you will enjoy your HOT WOK Wok pan.On www.hotwok.com you can find the entire HOT WOK assortment, recipes and tips for cooking. If you have any questions or need more more information write to us at hotwok@hotwok.com
HOW TO: Maintenance of your wok pan
By following the instructions usage and maintenance your HOT WOK Wok pan will have a longer service life. The warranty will be repealed if these instructions are not followed. Usage for Wok pan from HOT WOK: since the Hot Wok gas burners can generate up to 4.5kWh, 7.0kWh and 12.0kWh in heating effect, it is important to use oil with a high flash point. We therefore recommend that you see peanut oil or sunflower seed oil. The HOT WOK Wok pan is protected by a coating, which must be burned off before use. The Hot Wok pan is made from carbon steel - an excellent material for heat distribution. Heat up your Hot Wok pan until it the colour changes to dark. pour 3-6 tablespoons of oil into the HOT WOK Wok pan and distribute the oil with circular motions for 2 min. It is important that the oil is applied to all areas of the inner surface. Turn off the gas burner and wipe of the pan with a paper towel. Repeat the procedure three times, until there is no residue left on the paper towel. Clean the HOT WOK Wok pan thoroughly with warm water and a soft sponge, before use. Wipe it dry before cooking. After preparation, your HOT WOK Wok pan will have changed colour from shiny metal to a darker nuance. This is normal and indication that preparation has been done correctly. Over time, the HOT WOK Wok pan will become even darker. The dark layer acts as a non-stick surface. Your Hot Wok pan can easily keep cooked food warm. Leave the Hot Wok pan on the gas burner or place it on a dish mat. Be aware that the HOT WOK Wok pan is still very hot when serving. We hope that you will enjoy your HOT WOK Wok pan. On www.hotwok.com you can find the entire HOT WOK assortment, recipes and tips for cooking. If you have any questions or need more more information write to us at hotwok@hotwok.com
Preparing your paella pan before use.
Before using your paella pan clean in warm water without soap. Dry the pan with a piece of paper towel. Pour oil on the pan so that the bottom is covered and warm over medium heat. When the paella pan is hot, pour off the oil and dry the pan with a paper towel. Repeat this process with oil in the pan and medium heat. Dry the pan again with a paper towel. Cleaning and maintain of the paella pan after use. Never clean your paella pan directly after use with water as it become crooked. Clean the paella pan in warm water after cooled down with a sponge without the use of soap. Remember to dry your pan well after water cleaning. Pour a little oil into the paella pan after you have cleaned it and dry with a paper towel. Leave a little oil evenly in the pan when you dry it. Never leave your paella pan outside after use but place it dry inside. Your new paella pan also works on induction
Unboxing HOT WOK 12 kW Professional
How to unboxing your HOT WOK 12 kW Original. Unboxing of a HOT WOK PROFESSIONAL 12 kWFirst, open the box and lift out your new Wok and its handles. You assemble your wok pan by putting this small metal end piece on first.Then the wooden handle with the screw at the end. Make sure the wooden handle fits properly down on the wok pan and tighten the screw at the end of the handle. The gas valve is also removed and fitted to the gas flare. Now open the inner box where the burner is. Here you will find the inner burner ring, legs and burner housing for the gas flare. There are 3 legs and a small box bag with 3 screws to it. The last screw is for the inner burner ring. Now everything is unpacked. You now put the 3 legs on the burner housing. Now you mount the inner burner ring. Put the screw in at the end opposite the valves for gas. Then fit the valve for the gas. Wait until the gas hose and regulator are fitted. Note there are 3 screws to control the oxygen. It is important that the oxygen and gas are mixed correctly for the best combustion. Adjust these oxygen until the flames turn yellow and stop. Now add the burner ring to the wok pan.Note that you will need a flat burner ring for pots/pans other than a wok for them to stand stable. You can now fit your gas hose and regulator to the wok set and put the gas flare into use. Remember to burn the wok pan BEFORE you cook for the first time. This is only necessary the first time. To learn how to burn the wok pan for the first time, visit hotwok.com/faqEnjoy your new HOT WOK Find more inspiration at www.hotwok.com
Unboxing HOT WOK 7 kW Original
How to unbox your HOT WOK 7 kW Original. Unboxing of a HOT WOK PROFESSIONAL 7 kWFirst, open the box and lift out your new Wok and its handles. You assemble your wok pan by putting this small metal end piece on first.Then the wooden handle with the screw at the end. Make sure the wooden handle fits properly down on the wok pan and tighten the screw at the end of the handle. The gas valve is also removed and fitted to the gas flare. Now open the inner box where the burner is. Here you will find the inner burner ring, legs and burner housing for the gas flare. There are 3 legs and a small box bag with 3 screws to it. The last screw is for the inner burner ring. Now everything is unpacked. You now put the 3 legs on the burner housing. Now you mount the inner burner ring. Put the screw in at the end opposite the valves for gas. Then fit the valve for the gas. Wait until the gas hose and regulator are fitted. Note there are 3 screws to control the oxygen. It is important that the oxygen and gas are mixed correctly for the best combustion. Adjust these oxygen until the flames turn yellow and stop. Now add the burner ring to the wok pan.Note that you will need a flat burner ring for pots/pans other than a wok for them to stand stable. You can now fit your gas hose and regulator to the wok set and put the gas flare into use. Remember to burn the wok pan BEFORE you cook for the first time. This is only necessary the first time. To learn how to burn the wok pan for the first time, visit hotwok.com/faqEnjoy your new HOT WOK Find more inspiration at www.hotwok.com
Important information - before you turn on your HOT WOK Silverline
By following the instructions for use and maintenance of your HOW WOK Silverline, you will extend the life of your gas burner, but it is also important to note that failure to follow these instructions will void the warranty. Before using the HOT WOK Silverline for the first time: Take the gas flare out of the bag Take the battery out of its packaging and insert it into the gas flare as instructed Fit the gas hose to the valve with the rubber ring Moisten with soapy water if necessary for easier installation Check for leaks at the gas hose joints by moistening with soapy water. If there is bubbling when the gas is opened, this is a sign of leakage. Which oil should I choose for a HOT WOK gas heater?The gas burner generates up to 4.5 kW of heat output. Therefore, it is important to use oil with a high flash point. We recommend peanut oil or sunflower oil. Remember that not much oil is needed when cooking with a HOT WOK gas burner.How to light and regulate the heat on the HOT WOK Silverline:The HOT WOK Silverline has piezo-electronic ignition and can therefore be lit without matches or similar. It also has a built-in gas switch that automatically shuts off the gas if the flames go out.Ignition: turn the knob to the OFF position and press the knob down while turning it to the ON positionHold the button down until the gas flare ignites. During ignition, a click sound is heard from the electronic ignition.Heat control: turn the knob slowly to obtain the desired heatWhen the knob is turned to the ON position, the gas/heat is turned all the way up.When the knob is turned past the ON position, the flames in the outer gas ring are regulated. The longer the knob is turned, the weaker the flames become.To achieve the high temperatures required for wok cooking, we recommend cooking at maximum temperature. This will preserve the flavour and nutritional properties of the food.Turn off: when the knob is turned to the OFF position, the gas is turned off and the flames are extinguished.Close the regulator.Maintenance of the gas flare after use:Wipe the gas flare with a damp clothSome foods may leave discoloration if left too long.Wipe with a dry clothCheck that the holes in the gas rings are not blockedRemove stubborn food from the pan with a soft sponge or nylon brushNOTE! Never use a wire brush or a hard sponge.Wipe the pan thoroughly after cleaningMaintain the HOT WOK Silverline gas hob surface by lubricating it with steel oilThis keeps the gas flame looking good and provides a protective surface that makes it easier to clean.Storing the gas flare:After using and cooling the gas flare, cover it and store it in a dry place. Store the flare in the original HOT WOK storage bag when not in use for long periods of time. This prevents, among other things, the holes in the gas rings from clogging. The storage bag is ideal for storing and transporting HOT WOK gas burners.Remove the battery when the HOT WOK gas burner is not used for a long time!Warning regarding use of gas flares:HOT WOK Silverline may only be installed in accordance with applicable regulations and may only be used in ventilated rooms. HOT WOK Silverline gets very hot. Keep children and animals at a safe distance. HOT WOK Silverline is approved for both indoor and outdoor use. HOT WOK Silverline is approved for LPG cylinders only. Other types of gas may not be used. Never move the HOT WOK Silverline while it is lit. Do not lean over the HOT WOK Silverline while it is lit. In case of sudden gas leakage, close and dismantle the regulator. If the gas leak occurs indoors, open doors and windows. Do not use any type of electric air cleaner. Do not use other electrical appliances until a thorough venting has been performed. HOT WOK Silverline should always be placed at least 1/2 meter away from flammable materials. Do not place flammable or explosive materials near the HOT WOK Silverline.HOT WOK Silverline should always be placed on a flat surface that is not made of plastic. Do not use the HOT WOK Silverline when it is windy. Any faults must only be repaired with original HOT WOK parts. Modifications to the construction of the HOT WOK Silverline are dangerous and not permitted. Use only an approved regulator and a gas hose of max. 1.5 m. Use only original HOT WOK wok pans. All yellow and lightweight gas cylinders from BP-gas can be used for HOT WOK Silverline. The regulator must always be closed and removed after use. Regularly check the gashose for cracks and leaks. Regularly check that the gas hose is correctly fitted to the valve and regulator. Never leave the HOT WOK Silverline unattended while it is switched on. Never use water for fire extinguishing as it may cause the oil to explode. Use a lid or fire blanket instead.
