FAQ – Support and Tips
Get the most out of your HOT WOK with our comprehensive support guide.
Whether you need help with assembly, gas safety, or maintaining your wok pan, we have gathered the answers to the most common questions from our community of outdoor cooking enthusiasts.
At HOT WOK, we want to ensure you have a safe and professional cooking experience. On this page, you will find expert advice on everything from initial setup and gas regulator installation to the secret of seasoning your carbon steel wok for a natural non-stick surface.Find the help you need by category:
- Getting Started: How to assemble your burner and connect gas safely.
- Maintenance & Care: How to clean your cast iron burner and maintain your wok pan.
- Cooking Techniques: Mastering high-heat stir-frying and controlling the 3-tap system.
- Troubleshooting: Quick fixes for flame adjustments and performance issues.
FAQ
FAQ
The difference between a 7 kW Original and a 12 kW Pro - Wok Burner
The difference between a HOT WOK Original 7 kW and a HOT WOK PROFESSIONAL 12 kW Wok Burners Are you unsure whether to choose the HOT WOK Original 7 kW or the HOT WOK Professional 12 kW? You are not alone. In fact, it is one of the most frequently asked questions from our customers. The short answer is simple: it all comes down to heat and speed. If you want authentic Asian wok cooking with crispy vegetables, juicy meat, and the distinctive "Wok Hei" flavor, you need high heat. Below, we will help you find the model that best suits your cooking needs. Quick comparison - See this link Why does kW matter? When it comes to wok cooking, heat is everything. A standard indoor induction or gas stove typically delivers around 2.2–2.4 kW. This is why vegetables and meat often end up steaming rather than frying when cooked at home. With a HOT WOK gas stove, you get: Authentic Wok Hei: The signature flavor and aroma created by extreme heat. Crispier Ingredients: Moisture evaporates instantly, helping vegetables and meat retain their texture and flavor. Faster Cooking: Many dishes can be prepared in just a few minutes. When should you choose the HOT WOK Original 7 kW? The HOT WOK Original 7 kW is the ideal choice if: You typically cook for 2–4 people. You mainly prepare traditional wok dishes. You want a powerful gas stove at an attractive entry-level price. When should you choose the HOT WOK Professional 12 kW? The HOT WOK Professional 12 kW is the right choice if: You often cook for more than 4 people. You want maximum flexibility with the large 35 cm wok pan. You cook outdoors in windy conditions. You want to use the stove for large pots, soups, boiling water, or home brewing. Which model do most customers choose? The price difference between the 7 kW and 12 kW models is relatively small. Because of this, the vast majority of our customers choose the HOT WOK Professional 12 kW. The additional power provides greater flexibility and ensures that you always have the heat you need, no matter what you are cooking. View the HOT WOK Professional 12 kW Set View the HOT WOK Original 7 kW Set Frequently Asked Questions Can I use the HOT WOK 7 kW and 12 kW models indoors? No. Both models are designed exclusively for outdoor use. If you are looking for an indoor solution, we recommend the HOT WOK Silver Line 4.5 kW, which is approved for indoor kitchen use. Does the 12 kW model consume significantly more gas? At maximum output, the 12 kW model uses more gas than the 7 kW version. However, because it cooks food much faster, the overall difference in gas consumption during normal use is often surprisingly small. Which gas regulator do I need? All HOT WOK sets include a regulator and gas hose that match the gas standards of the country where the product is sold, making installation quick and hassle-free. No matter what, you get a unique heating effect with both the 7 kW and 12 kW Gas stove and Wok Burners. They are two of the most powerful Gas Stoves on the market. You must get a gas stove with a high heating effect when you want to grill and not boil food. With a 12 kW Gas Stove, you get lots of power – and you can always turn it down. The 5 kW extra, you get with a 12 kW Gas Stove rather than a 7 kW Gas Stove, is useful if you want to use it for something else than wok/the big wok pan. For instance, if you want a big pot of water or soup to boil quickly. We use a HOT WOK 12 kW PROFESSIONAL gas stove when we cook for more than 4 people at a time (for 2-4 people vi use the Silver Line model with 4,5 kW and the small wok pan). That is also useful as a Gas Stove indoors. A HOT WOK gas stove with 12 kW and the big 35 cm wok pan just go well together. The gas stove does not care if it’s a bit windy and can keep the heat on the wok pan etc. The 7 kW gas stove needs to work a bit of overtime – but can in principle do the work. To compare all this with kW, effect, etc. we can explain how your normal stove performs – induction/ceramic: 2,2 ~ 2,4 kW. The secret to make great wok recipes is the heat and the frying. The water should be sautéed away and will give the ingredients a very different taste than by boiling them. The price is not that different. Therefore, we recommend you choose the 12 kW gas stove even though the 7 kW could be enough. Our sale statistics show that most people choose the 12 kW gas stove – but then again, we also sell a lot of the 7 kW gas stoves and Wok Burner. See all Wokburners
Important information - before you turn on your HOT WOK Silverline
By following the instructions for use and maintenance of your HOW WOK Silverline, you will extend the life of your gas burner, but it is also important to note that failure to follow these instructions will void the warranty. Before using the HOT WOK Silverline for the first time: Take the gas flare out of the bag Take the battery out of its packaging and insert it into the gas flare as instructed Fit the gas hose to the valve with the rubber ring Moisten with soapy water if necessary for easier installation Check for leaks at the gas hose joints by moistening with soapy water. If there is bubbling when the gas is opened, this is a sign of leakage. Which oil should I choose for a HOT WOK gas heater?The gas burner generates up to 4.5 kW of heat output. Therefore, it is important to use oil with a high flash point. We recommend peanut oil or sunflower oil. Remember that not much oil is needed when cooking with a HOT WOK gas burner.How to light and regulate the heat on the HOT WOK Silverline:The HOT WOK Silverline has piezo-electronic ignition and can therefore be lit without matches or similar. It also has a built-in gas switch that automatically shuts off the gas if the flames go out.Ignition: turn the knob to the OFF position and press the knob down while turning it to the ON positionHold the button down until the gas flare ignites. During ignition, a click sound is heard from the electronic ignition.Heat control: turn the knob slowly to obtain the desired heatWhen the knob is turned to the ON position, the gas/heat is turned all the way up.When the knob is turned past the ON position, the flames in the outer gas ring are regulated. The longer the knob is turned, the weaker the flames become.To achieve the high temperatures required for wok cooking, we recommend cooking at maximum temperature. This will preserve the flavour and nutritional properties of the food.Turn off: when the knob is turned to the OFF position, the gas is turned off and the flames are extinguished.Close the regulator.Maintenance of the gas flare after use:Wipe the gas flare with a damp clothSome foods may leave discoloration if left too long.Wipe with a dry clothCheck that the holes in the gas rings are not blockedRemove stubborn food from the pan with a soft sponge or nylon brushNOTE! Never use a wire brush or a hard sponge.Wipe the pan thoroughly after cleaningMaintain the HOT WOK Silverline gas hob surface by lubricating it with steel oilThis keeps the gas flame looking good and provides a protective surface that makes it easier to clean.Storing the gas flare:After using and cooling the gas flare, cover it and store it in a dry place. Store the flare in the original HOT WOK storage bag when not in use for long periods of time. This prevents, among other things, the holes in the gas rings from clogging. The storage bag is ideal for storing and transporting HOT WOK gas burners.Remove the battery when the HOT WOK gas burner is not used for a long time!Warning regarding use of gas flares:HOT WOK Silverline may only be installed in accordance with applicable regulations and may only be used in ventilated rooms. HOT WOK Silverline gets very hot. Keep children and animals at a safe distance. HOT WOK Silverline is approved for both indoor and outdoor use. HOT WOK Silverline is approved for LPG cylinders only. Other types of gas may not be used. Never move the HOT WOK Silverline while it is lit. Do not lean over the HOT WOK Silverline while it is lit. In case of sudden gas leakage, close and dismantle the regulator. If the gas leak occurs indoors, open doors and windows. Do not use any type of electric air cleaner. Do not use other electrical appliances until a thorough venting has been performed. HOT WOK Silverline should always be placed at least 1/2 meter away from flammable materials. Do not place flammable or explosive materials near the HOT WOK Silverline.HOT WOK Silverline should always be placed on a flat surface that is not made of plastic. Do not use the HOT WOK Silverline when it is windy. Any faults must only be repaired with original HOT WOK parts. Modifications to the construction of the HOT WOK Silverline are dangerous and not permitted. Use only an approved regulator and a gas hose of max. 1.5 m. Use only original HOT WOK wok pans. All yellow and lightweight gas cylinders from BP-gas can be used for HOT WOK Silverline. The regulator must always be closed and removed after use. Regularly check the gashose for cracks and leaks. Regularly check that the gas hose is correctly fitted to the valve and regulator. Never leave the HOT WOK Silverline unattended while it is switched on. Never use water for fire extinguishing as it may cause the oil to explode. Use a lid or fire blanket instead.
