FAQ
FAQ
Adjusting HOT WOK burners
What are the 3 bolts/screws under the wok burner for?The three bolts regulate the balance between air and gas in your HOT WOK burner. When adjusted correctly, you will get a stable blue flame with only a small yellow tip. This applies to all HOT WOK burners, including the HOT WOK Basic 10 kW, HOT WOK Original 7 kW, HOT WOK Pro 12 kW, and HOT WOK Double 2x10 kW. How do I adjust the 3 bolts correctly?Start by making sure the bolts are only lightly screwed into the thread. Then turn on the gas, ignite the burner with a lighter or a match, and carefully tighten the bolts until the flame becomes steady and blue. Why is the flame yellow or uneven?A yellow or uneven flame is usually caused by an incorrect air/gas ratio. Try loosening or tightening the bolts slightly until you achieve the desired blue flame. What should I do if the flame becomes too small?If you tighten the bolts too much, the flame will be too small, and gas may escape under the burner, causing a “roaring” sound. Immediately turn off the gas, open the bolts again, and readjust. Why must each burner be adjusted individually?The pressure in valves, regulators, and gas cylinders may vary. Therefore, each HOT WOK burner requires its own adjustment to achieve the optimal flame. What should I check if the flame is still not correct? Is the gas cylinder empty? → Refill or replace it. Is the gas hose bent or damaged? → Straighten it and check for defects. Is the burner damaged or dirty? → Clean the holes with a stiff brush or sponge. Who do I contact if the problem continues?If the above advice does not solve the issue, please contact our customer support at hotwok@hotwok.com
How to keep your HOT WOK burner in top shape
Your HOT WOK burner is built for power and durability – but like any good tool, it performs best when you take care of it. The good news? Maintenance is simple and only takes a few minutes. With the right routine, your burner will stay powerful, efficient, and ready for many years of wok cooking. In this guide, we’ll show you exactly how to clean and maintain your wok burner – step by step. Step 1 – Clean after use After cooking, use a brush and hot water to remove grease and food residues. Avoid using soap – it can damage the coating and reduce the natural non-stick effect. 💡 Tip: The sooner you clean after use, the easier it is to remove any food particles. Step 2 – Take care of cast iron Both burners and wok pans made of cast iron need a little extra care. Once they’re clean and dry, coat them with a thin layer of cooking oil. This prevents rust and keeps the surface seasoned for the next dish. Do you own a HOT WOK Silver Line? Then use maintenance products made for aluminium surfaces to protect the finish and extend the life of your burner. Step 3 – Keep the gas nozzles clean The gas nozzles are the heart of your burner. If they get clogged with grease or food, the flame will lose power and stability. Make sure to keep them clean to maintain full performance and energy efficiency. The right tools make it easier At HOT WOK you’ll find everything you need to care for your burner and accessories: Brushes for quick and easy cleaning Wok pans in different sizes Lids and accessories for versatile cooking Gas bottle stands for a stable setup Ready for many years of wok cooking With just a few minutes of wok burner maintenance after each use, your HOT WOK will keep its power, shine, and durability. That means you can enjoy authentic wok dishes – year after year. Take care of your equipment – and it will take care of your cooking.See all Wokburners
How to maintain your HOT WOK cast iron burner – enjoy it for many years
A HOT WOK cast iron burner is built to deliver extreme heat and last for many years. But to keep the burner in top condition and extend its lifespan, proper maintenance is essential. This guide gives you the best advice on how to clean, protect, and take care of your HOT WOK cast iron burner. Cleaning after use After cooking, it is a good idea to give the burner a quick cleaning. Always let the burner cool down completely before touching it. Remove any food residues or grease that may have dripped onto the cast iron. Wipe the burner with a slightly damp cloth – avoid dish soap or aggressive cleaning agents, as they can damage the surface. Prevent rust with oil Cast iron can rust if exposed to moisture. To avoid this, protect the surface with oil. Apply a thin layer of cooking oil or another acid-free oil when the burner is clean and dry. Spread the oil evenly with kitchen paper so the surface is coated but not greasy. This creates a protective layer that prevents rust and keeps the burner looking great. Storing the cast iron burner Store the burner in a dry place with ventilation if possible. Avoid damp basements or unheated sheds where condensation may form. If the burner is stored outdoors, cover it but make sure there is still airflow to prevent condensation. Check and adjust gas nozzles and air screws To ensure an even and powerful flame, you should regularly check the gas nozzles and air adjustments. Make sure the nozzles are not blocked by grease, dirt, or insects. Use a small brush or compressed air to clean them gently. After long periods without use – or if you replace the gas regulator – it is recommended to adjust the 4 air screws under the burner again. First, screw the air screws all the way in. Then open the gas on one valve at a time and slowly unscrew the air screw until the flame changes from blue to having a small yellow tip. Repeat this process for all three valves to achieve optimal combustion. Perform a gas leak test For safety, always check for leaks whenever hoses or the regulator have been disconnected. Mix some soapy water in a spray bottle. Spray it onto the connections between the gas hose and the regulator. If bubbles appear, there is a leak and the connection needs to be tightened or replaced. Long-lasting performance with minimal effort By following these simple steps – cleaning, oil treatment, proper storage, adjusting the air screws, and performing regular gas leak tests – your HOT WOK cast iron burner will last for many years and always deliver the powerful heat that makes wok cooking so unique. In short: Keep the burner clean, oiled, properly adjusted, regularly tested for leaks, and stored dry – and you will get the maximum enjoyment from your HOT WOK.
How to store your Wokpan correctly – avoid rust and discoloration
When you are not using your HOT WOK wok pan for a period of time – for example during a move or seasonal storage – it is important to protect it properly. A wok pan made of cast iron or carbon steel can easily be damaged if exposed to moisture or stored incorrectly. This guide gives you the best tips on how to store your wok pan safely, so it stays in great condition and ready to use when you need it again. Clean your wok pan thoroughly before storage Before packing away your wok pan, make sure it is completely clean and dry. Rinse it with hot water (avoid dish soap if it is a carbon steel wok pan). Dry it with a clean kitchen towel. Optionally place it on low heat on your HOT WOK gas burner to ensure all moisture has evaporated. Protect the surface with oil To prevent rust and discoloration, coat your wok pan with a thin layer of oil. Use cooking oil or another acid-free oil. Spread the oil evenly over the entire surface, inside and out. Wipe off any excess oil with kitchen paper so the pan does not feel greasy. This will keep your wok pan looking just as beautiful as when you packed it away. Choose the right storage location Store your wok pan in a dry and preferably ventilated place. Avoid damp basements or unheated sheds where condensation may form. If you keep the wok pan in a box, make sure there is ventilation so moisture cannot build up. Extra tips for long-term durability Avoid large temperature fluctuations, which can cause condensation and lead to rust. Lightly cover the wok pan with a tea towel or lid to protect it from dust, while still allowing air circulation. If stored for a very long time, reapply a thin layer of oil occasionally. If your wok pan has wooden handles, make sure they are kept dry to prevent the wood from warping. Ready to use again When you take your wok pan out of storage, simply rinse it quickly in hot water, dry it thoroughly, and optionally heat it lightly on your gas burner. Then it will be ready to deliver high heat and perfect stir-fry again. In short: Make sure your wok pan is clean, dry, coated with oil, and stored in a dry place with ventilation – this way it will stay in top condition for many years.
What does nonstick in carbon steel really mean?
When people talk about nonstick pans, most immediately think of Teflon or ceramic coatings. But carbon steel is a completely different story. There’s no artificial coating – and that’s actually one of its biggest advantages. Instead, the nonstick effect comes from a natural process called seasoning. 🔥 How does it work? When you season your carbon steel pan for the first time (typically using neutral oil and high heat), a chemical reaction occurs: the oil bonds with the metal and creates a thin, hardened layer – known as polymerized oil. This layer offers two major benefits: Nonstick effect – food releases more easily from the surface Rust protection – it shields the metal from moisture and acids The more you use the pan – especially for fatty foods like meat, fish, or vegetables – the stronger and more effective the natural nonstick surface becomes. Benefits of nonstick in carbon steel Natural nonstick – completely free from chemicals, PFAS, and synthetic coatings Handles extreme heat – perfect for searing and stir-frying Lasts a lifetime – with proper care, it can be passed down for generations Things to keep in mind A carbon steel pan is not nonstick out of the box – you’ll need to season it and build up the surface over time Never wash it with dish soap or put it in the dishwasher – this will break down the seasoning layer If the seasoning wears off, you can always re-season the pan – it’s fully restorable Carbon steel gives you a tough, chemical-free, and naturally nonstick cooking experience – perfect for high-heat cooking and long-term durability. It takes a little care, but the reward is a pan that only gets better with use. Try HOT WOK Wokpan or Paella Pan
Which Wokpan should you choose?
Wokpan 30 cm vs. Wokpan 35 cm At HOT WOK, we offer two popular wok sizes – 30 cm and 35 cm in diameter. But which one is right for your kitchen? Here's a simple guide to help you decide based on how many people you're cooking for and how you like to use your wok. 30 cm wok pan – perfect for 2–4 people Our 30 cm wok pan is ideal if you're mostly cooking for yourself, your partner or a small family. It's easy to handle, heats up quickly and delivers powerful heat for authentic wok cooking. Advantages of the 30 cm wok pan: Suitable for 2–4 people Fast heating and great heat distribution Lightweight and easy to handle Perfect match for HOT WOK Original and PRO burners If you're into quick stir-frying, noodles or fried rice for a smaller group, this size is your go-to. 35 cm wok pan – for bigger portions and more guests Do you often cook for friends, family or larger groups? Then our 35 cm wok pan is the way to go – perfect for 4–8 people. You get plenty of space for large portions without losing heat. What really sets this wok apart is the two-handle design – one large handle at the back and a supportive front grip. This makes it much easier to lift and control the wok when it's full of food. Advantages of the 35 cm wok pan: Ideal for 4–8 people Extra-large cooking surface Two handles for easier lifting and pouring Great for large stir-fries, stews, or batch cooking Which size Wokpan fits your needs? Number of people Recommended wok pan 1–2 people 30 cm wok 3–4 people 30 cm wok 4–6 people 35 cm wok 6–8 people 35 cm wok Still unsure? Go for the 35 cm – it gives you more space and flexibility, especially when you're entertaining or meal prepping. Ready to Wok with plenty of room? No matter which size you choose, both woks are made of high-quality carbon steel and will quickly become a staple in your kitchen. And remember – both pans pair perfectly with our powerful HOT WOK Wokburners / Gas burners.
HOW TO: HOT WOK Grillpan - Cast iron | Double sided
Congratulations on your purchase of the HOT WOK Grillpan! This exceptional Grillpan allows you to create delicious and exciting meals with ease on your HOT WOK Gas Stove. It can be used on 2 sides. Please read and follow all instructions below for safe and lasting cooking pleasure! Safety warnings Keep children away from hot surfaces For outdoor use only Technical specifications Dimensions: Ø325 mm Material: Enamelled cast iron Before first use Thoroughly wash the plate with warm water and mild soap. Rinse and dry thoroughly. Lightly coat the surface of the plate with a neutral cooking oil and heat the Grillpan until it starts smoking. Let it cool off and repeat this step twice. This way you create a natural non-stick coating. Cleaning the Grillpan After use, allow the Grillpan to cool down completely before cleaning. Wash the plate in warm water (preferably without soap) and a soft brush or sponge. Avoid using aggressive cleaning agents, scouring pads, or metal utensils as they can damage the enamel. Dry the grill pan thoroughly after cleaning and lightly coat it with cooking oil to preserve the surface. Maintenance Store your HOT WOK Grillpan in a dry place to prevent rust. Avoid excessively heating the Grillpan without food on it, as it can damage the surface. Regularly lightly coat the plate with cooking oil to maintain its non-stick properties and protect the enamel.
HOW TO: Remove Rust from Your HOT WOK Burner
What should you do if your beloved HOT WOK Burner starts showing signs of rust? We have a simple and effective tip to restore your HOT WOK Burner to its shiny state.Spray, Wipe, and RenewIt's perfectly normal for a HOT WOK Burner to develop a bit of rust over time, especially if it's not stored correctly or cleaned regularly. But before you consider replacing your wok, try this simple trick: WD-40.Step 1: Gently spray a small amount of WD-40 onto the rusted area. WD-40 isn't just an excellent lubricant; it's also a powerful rust dissolver. Let it sit for a short period, giving it time to work on the rust.Step 2: Use a clean cloth or paper towel to wipe the area. You may notice the rust loosening and coming off along with the WD-40. Continue wiping until you no longer see rust spots.Step 3:Now that the rust is gone, you'll likely notice that your HOT WOK already looks better. But why stop there? If you really want to pamper your wok, you can take it a step further with a bit of cooking oil.Step 4: Take another clean cloth and apply a small amount of cooking oil to it. Gently wipe the burner with the oil and watch as your HOT WOK gains a beautiful, shiny surface. This oil treatment not only enhances the appearance but also helps protect the surface.Summary:Discovering rust on your HOT WOK doesn't have to lead to frustration. With the simple WD-40 trick, you can remove the rust and restore your wok's beauty. And once you've done that, you can indulge your HOT WOK with a light oil treatment. So, bring out your HOT WOK Gas Stove, give it some love and care, and let yourself be inspired by the amazing flavor combinations you can create!
HOT WOK Grill Pan User Manual
This exceptional grill pan allows you to create delicious and exciting meals with ease. Follow this user manual to make the most out of your HOT WOK Grill Pan. Technical Specifications: Dimensions: 32.5 cm in diameter Material: Enamelled cast iron Expected heating time: 1 minute Before First Use: Thoroughly wash the grill pan with warm water and mild soap. Rinse and dry it thoroughly. Before the first use, it is recommended to lightly coat the surface of the grill pan with a neutral cooking oil to create a natural non-stick coating. User Instructions: Preparation: Place your HOT WOK Grill Pan on a flat and stable surface, such as the stove. Ensure that the handle is securely positioned and not in contact with heat sources. Heating: Turn on your heat source (gas or electric stove) and set it to medium to high heat. Thanks to the advanced heat technology in the HOT WOK Grill Pan, the heating time is incredibly short – only 1 minute! Cooking: Once the grill pan is hot, you can start preparing your ingredients. Place the food on the hot grill pan and let it acquire the characteristic grilled surface and flavor. Flip the food as needed to ensure even cooking. Cleaning: After use, allow the grill pan to cool down completely before cleaning. Wash the grill pan in warm water with mild dish soap and a soft brush or sponge. Avoid using aggressive cleaning agents, scouring pads, or metal utensils as they can damage the enamel. Dry the grill pan thoroughly after cleaning and lightly coat it with cooking oil to preserve the surface. Maintenance Tips: Store your HOT WOK Grill Pan in a dry place to prevent rust. Avoid heating the grill pan without food on it, as it can damage the surface. Regularly lightly coat the grill pan with cooking oil to maintain its non-stick properties and protect the enamel. With your HOT WOK Grill Pan, you can create a world of delicious grilled dishes and juicy flavor experiences right from your own kitchen. Experience the joy of grilling year-round with this efficient and quickly heating grill pan. Bon appétit!
HOW TO: Maintenance of your Wok Pan
A wok pan is an indispensable kitchen utensil when it comes to preparing delicious Asian dishes. To ensure that your wok pan remains in perfect condition and provides you with the best cooking results, it is important to follow some simple maintenance tips.One of the most striking characteristics of a flavorful wok pan is its distinctive black color. However, you don't have to worry about the pan looking dirty because it is actually an advantage. It's a bit like a "dirty grill" that grills better too.When it comes to cleaning, always use water and avoid using soap. Never use soap to clean your wok pan, as it can remove the natural patina and protective oil coating that develops over time and gives the pan its non-stick properties.If your wok pan becomes rusty, give it a scrub with a steel sponge and then burn it off with oil before you start cooking in it again. This will remove the rust and restore the surface of the pan.For regular daily cleaning, simply rinse your wok pan with water. Wipe it off with a paper towel or a soft cloth. Then pour a small amount of cooking oil on a paper towel or cloth and apply a thin layer inside the pan. You can also do it on the outside. This will help preserve the pan's non-stick properties and protect it from rust.Remember to avoid using sharp utensils in your wok pan as they can scratch the surface. Instead, use wooden or bamboo utensils that are gentle on the pan's surface.By following these simple maintenance steps, you can ensure that your wok pan remains in optimal condition and provides you with many years of joy in cooking delicious wok dishes.
HOW TO: Fit Wood Handle on your HOT WOK Wokpan
In this video, you will learn how to easily mount your wooden handle onto your HOT WOK pan. First, ensure that you have all the necessary equipment - your HOT WOK pan, the wooden handle, and the screw. Next, locate the hole on the side of your HOT WOK pan where the handle will be attached. Take the screw and insert it through the hole, making sure that it is secure. Then, take the wooden handle and slide it over the screw. Make sure that the handle is flush with the pan, and tighten the screw until it is snug. Finally, give the handle a gentle tug to ensure that it is securely fastened to the pan. Your HOT WOK pan is now ready to use with its new wooden handle! Remember to always exercise caution when working with hot surfaces and cookware. Happy cooking!
The difference between a 7 kW and a 12 kW Gas Stove - Wok Burner
The difference between a HOT WOK Original 7 kW and a HOT WOK PROFESSIONAL 12 kW Wok Burners No matter what, you get a unique heating effect with both the 7 kW and 12 kW Gas stove and Wok Burners. They are two of the most powerful Gas Stoves on the market. You must get a gas stove with a high heating effect when you want to grill and not boil food. With a 12 kW Gas Stove, you get lots of power – and you can always turn it down. The 5 kW extra, you get with a 12 kW Gas Stove rather than a 7 kW Gas Stove, is useful if you want to use it for something else than wok/the big wok pan. For instance, if you want a big pot of water or soup to boil quickly. We use a HOT WOK 12 kW PROFESSIONAL gas stove when we cook for more than 4 people at a time (for 2-4 people vi use the Silver Line model with 4,5 kW and the small wok pan). That is also useful as a Gas Stove indoors. A HOT WOK gas stove with 12 kW and the big 35 cm wok pan just go well together. The gas stove does not care if it’s a bit windy and can keep the heat on the wok pan etc. The 7 kW gas stove needs to work a bit of overtime – but can in principle do the work. To compare all this with kW, effect, etc. we can explain how your normal stove performs – induction/ceramic: 2,2 ~ 2,4 kW. The secret to make great wok recipes is the heat and the frying. The water should be sautéed away and will give the ingredients a very different taste than by boiling them. The price is not that different. Therefore, we recommend you choose the 12 kW gas stove even though the 7 kW could be enough. Our sale statistics show that most people choose the 12 kW gas stove – but then again, we also sell a lot of the 7 kW gas stoves and Wok Burner.
