FAQ
FAQ
Adjusting HOT WOK burners
What are the 3 bolts/screws under the wok burner for?The three bolts regulate the balance between air and gas in your HOT WOK burner. When adjusted correctly, you will get a stable blue flame with only a small yellow tip. This applies to all HOT WOK burners, including the HOT WOK Basic 10 kW, HOT WOK Original 7 kW, HOT WOK Pro 12 kW, and HOT WOK Double 2x10 kW. How do I adjust the 3 bolts correctly?Start by making sure the bolts are only lightly screwed into the thread. Then turn on the gas, ignite the burner with a lighter or a match, and carefully tighten the bolts until the flame becomes steady and blue. Why is the flame yellow or uneven?A yellow or uneven flame is usually caused by an incorrect air/gas ratio. Try loosening or tightening the bolts slightly until you achieve the desired blue flame. What should I do if the flame becomes too small?If you tighten the bolts too much, the flame will be too small, and gas may escape under the burner, causing a “roaring” sound. Immediately turn off the gas, open the bolts again, and readjust. Why must each burner be adjusted individually?The pressure in valves, regulators, and gas cylinders may vary. Therefore, each HOT WOK burner requires its own adjustment to achieve the optimal flame. What should I check if the flame is still not correct? Is the gas cylinder empty? → Refill or replace it. Is the gas hose bent or damaged? → Straighten it and check for defects. Is the burner damaged or dirty? → Clean the holes with a stiff brush or sponge. Who do I contact if the problem continues?If the above advice does not solve the issue, please contact our customer support at hotwok@hotwok.com
How to maintain your HOT WOK cast iron burner – enjoy it for many years
A HOT WOK cast iron burner is built to deliver extreme heat and last for many years. But to keep the burner in top condition and extend its lifespan, proper maintenance is essential. This guide gives you the best advice on how to clean, protect, and take care of your HOT WOK cast iron burner. Cleaning after use After cooking, it is a good idea to give the burner a quick cleaning. Always let the burner cool down completely before touching it. Remove any food residues or grease that may have dripped onto the cast iron. Wipe the burner with a slightly damp cloth – avoid dish soap or aggressive cleaning agents, as they can damage the surface. Prevent rust with oil Cast iron can rust if exposed to moisture. To avoid this, protect the surface with oil. Apply a thin layer of cooking oil or another acid-free oil when the burner is clean and dry. Spread the oil evenly with kitchen paper so the surface is coated but not greasy. This creates a protective layer that prevents rust and keeps the burner looking great. Storing the cast iron burner Store the burner in a dry place with ventilation if possible. Avoid damp basements or unheated sheds where condensation may form. If the burner is stored outdoors, cover it but make sure there is still airflow to prevent condensation. Check and adjust gas nozzles and air screws To ensure an even and powerful flame, you should regularly check the gas nozzles and air adjustments. Make sure the nozzles are not blocked by grease, dirt, or insects. Use a small brush or compressed air to clean them gently. After long periods without use – or if you replace the gas regulator – it is recommended to adjust the 4 air screws under the burner again. First, screw the air screws all the way in. Then open the gas on one valve at a time and slowly unscrew the air screw until the flame changes from blue to having a small yellow tip. Repeat this process for all three valves to achieve optimal combustion. Perform a gas leak test For safety, always check for leaks whenever hoses or the regulator have been disconnected. Mix some soapy water in a spray bottle. Spray it onto the connections between the gas hose and the regulator. If bubbles appear, there is a leak and the connection needs to be tightened or replaced. Long-lasting performance with minimal effort By following these simple steps – cleaning, oil treatment, proper storage, adjusting the air screws, and performing regular gas leak tests – your HOT WOK cast iron burner will last for many years and always deliver the powerful heat that makes wok cooking so unique. In short: Keep the burner clean, oiled, properly adjusted, regularly tested for leaks, and stored dry – and you will get the maximum enjoyment from your HOT WOK.
Which Wokpan should you choose?
Wokpan 30 cm vs. Wokpan 35 cm At HOT WOK, we offer two popular wok sizes – 30 cm and 35 cm in diameter. But which one is right for your kitchen? Here's a simple guide to help you decide based on how many people you're cooking for and how you like to use your wok. 30 cm wok pan – perfect for 2–4 people Our 30 cm wok pan is ideal if you're mostly cooking for yourself, your partner or a small family. It's easy to handle, heats up quickly and delivers powerful heat for authentic wok cooking. Advantages of the 30 cm wok pan: Suitable for 2–4 people Fast heating and great heat distribution Lightweight and easy to handle Perfect match for HOT WOK Original and PRO burners If you're into quick stir-frying, noodles or fried rice for a smaller group, this size is your go-to. 35 cm wok pan – for bigger portions and more guests Do you often cook for friends, family or larger groups? Then our 35 cm wok pan is the way to go – perfect for 4–8 people. You get plenty of space for large portions without losing heat. What really sets this wok apart is the two-handle design – one large handle at the back and a supportive front grip. This makes it much easier to lift and control the wok when it's full of food. Advantages of the 35 cm wok pan: Ideal for 4–8 people Extra-large cooking surface Two handles for easier lifting and pouring Great for large stir-fries, stews, or batch cooking Which size Wokpan fits your needs? Number of people Recommended wok pan 1–2 people 30 cm wok 3–4 people 30 cm wok 4–6 people 35 cm wok 6–8 people 35 cm wok Still unsure? Go for the 35 cm – it gives you more space and flexibility, especially when you're entertaining or meal prepping. Ready to Wok with plenty of room? No matter which size you choose, both woks are made of high-quality carbon steel and will quickly become a staple in your kitchen. And remember – both pans pair perfectly with our powerful HOT WOK Wokburners / Gas burners.
The difference between a 7 kW and a 12 kW Gas Stove - Wok Burner
The difference between a HOT WOK Original 7 kW and a HOT WOK PROFESSIONAL 12 kW Wok Burners No matter what, you get a unique heating effect with both the 7 kW and 12 kW Gas stove and Wok Burners. They are two of the most powerful Gas Stoves on the market. You must get a gas stove with a high heating effect when you want to grill and not boil food. With a 12 kW Gas Stove, you get lots of power – and you can always turn it down. The 5 kW extra, you get with a 12 kW Gas Stove rather than a 7 kW Gas Stove, is useful if you want to use it for something else than wok/the big wok pan. For instance, if you want a big pot of water or soup to boil quickly. We use a HOT WOK 12 kW PROFESSIONAL gas stove when we cook for more than 4 people at a time (for 2-4 people vi use the Silver Line model with 4,5 kW and the small wok pan). That is also useful as a Gas Stove indoors. A HOT WOK gas stove with 12 kW and the big 35 cm wok pan just go well together. The gas stove does not care if it’s a bit windy and can keep the heat on the wok pan etc. The 7 kW gas stove needs to work a bit of overtime – but can in principle do the work. To compare all this with kW, effect, etc. we can explain how your normal stove performs – induction/ceramic: 2,2 ~ 2,4 kW. The secret to make great wok recipes is the heat and the frying. The water should be sautéed away and will give the ingredients a very different taste than by boiling them. The price is not that different. Therefore, we recommend you choose the 12 kW gas stove even though the 7 kW could be enough. Our sale statistics show that most people choose the 12 kW gas stove – but then again, we also sell a lot of the 7 kW gas stoves and Wok Burner.
Does your wok not burn correctly?
What are the 3 bolts/screws under the wok burner for? Some may have problems with the correct setting on the burner ring on their HOT WOK ORIGINAL 7 kW , Basic 10 kW, Double 2x 10 kW and HOT WOK PRO 12 kW. This is because the three bolts you see in the picture are not adjusted correctly. See Video: You need to make sure the combination of air and gas is just right. First, make sure the screws are only just pressed into the thread. Check all three bolts. Then open the gas on the valve and light the flames with a lighter or a match. Then tighten the bolts to block the oxygen. The less oxygen the smaller the flame. The flames should preferably be blue with a very small yellow color at the top. If you tighten the bolts too much, the flames will be too small. The gas comes out from under the burner and thus makes a roaring sound. Immediately turn off the valves and open the bolts again. Each gas burner is set differently as the pressure in valves, regulators, and gas cylinders can be different. The burners on your HOT WOK must be set up with the most correct air-gas combination. When the gas burner is set correctly, you will be able to see a uniform and specific flame pattern. The top of the flame can alternate in the yellow tones and the rest of the flame can alternate from light blue to dark blue. If the flame pattern of the HOT WOK gas burner is irregular, check the following: Is the gas bottle empty? If so, refill or replace the gas cylinder. Is the gas hose bent or broken? If so, straighten the hose and check for any layers. Is the burner itself damaged or is there some dirt stuck? Then clean the holes with a stiff brush or sponge. If the advice above does not work, please contact customer support at hotwok@hotwok.com.
HOW TO: Maintenance of your Paella Pan
By following the instructions usage and maintenance your HOT WOK Paella Pan will have a longer service life.The warranty will be repealed if these instructions are not followed. Usage for Paella Pan from HOT WOK: since the Hot Wok gas burners can generate up to 4.5 kW, 7 kW and 12 kW in heating effect, it is important to use oil with a high flash point. We therefore recommend that you see peanut oil or sunflower seed oil. The HOT WOK Paella Pan is protected by a coating, which must be burned off before use. The Hot Wok pan is made from carbon steel - an excellent material for heat distribution. Heat up your HOT WOK Paella Pan until it the colour changes to dark. pour 3-6 tablespoons of oil into the HOT WOK Paella Pan and distribute the oil with circular motions for 2 min. It is important that the oil is applied to all areas of the inner surface. Turn off the gas burner and wipe of the pan with a paper towel. Repeat the procedure three times, until there is no residue left on the paper towel. Clean the HOT WOK Paella Pan thoroughly with warm water and a soft sponge, before use. Wipe it dry before cooking. After preparation, your HOT WOK Paella Pan will have changed colour from shiny metal to a darker nuance. This is normal and indication that preparation has been done correctly. Over time, the HOT WOK Paella Pan will become even darker. The dark layer acts as a non-stick surface. Your HOT WOK Paella Pan can easily keep cooked food warm. Leave the HOT WOK Paella Pan on the gasstove or place it on a dish mat. Be aware that the HOT WOK Paella Pan is still very hot when serving. We hope that you will enjoy your HOT WOK Wok pan.On www.hotwok.com you can find the entire HOT WOK assortment, recipes and tips for cooking. If you have any questions or need more more information write to us at hotwok@hotwok.com
HOW TO: Maintenance of your wok pan
By following the instructions usage and maintenance your HOT WOK Wok pan will have a longer service life. The warranty will be repealed if these instructions are not followed. Usage for Wok pan from HOT WOK: since the Hot Wok gas burners can generate up to 4.5kWh, 7.0kWh and 12.0kWh in heating effect, it is important to use oil with a high flash point. We therefore recommend that you see peanut oil or sunflower seed oil. The HOT WOK Wok pan is protected by a coating, which must be burned off before use. The Hot Wok pan is made from carbon steel - an excellent material for heat distribution. Heat up your Hot Wok pan until it the colour changes to dark. pour 3-6 tablespoons of oil into the HOT WOK Wok pan and distribute the oil with circular motions for 2 min. It is important that the oil is applied to all areas of the inner surface. Turn off the gas burner and wipe of the pan with a paper towel. Repeat the procedure three times, until there is no residue left on the paper towel. Clean the HOT WOK Wok pan thoroughly with warm water and a soft sponge, before use. Wipe it dry before cooking. After preparation, your HOT WOK Wok pan will have changed colour from shiny metal to a darker nuance. This is normal and indication that preparation has been done correctly. Over time, the HOT WOK Wok pan will become even darker. The dark layer acts as a non-stick surface. Your Hot Wok pan can easily keep cooked food warm. Leave the Hot Wok pan on the gas burner or place it on a dish mat. Be aware that the HOT WOK Wok pan is still very hot when serving. We hope that you will enjoy your HOT WOK Wok pan. On www.hotwok.com you can find the entire HOT WOK assortment, recipes and tips for cooking. If you have any questions or need more more information write to us at hotwok@hotwok.com
Preparing your paella pan before use.
Before using your paella pan clean in warm water without soap. Dry the pan with a piece of paper towel. Pour oil on the pan so that the bottom is covered and warm over medium heat. When the paella pan is hot, pour off the oil and dry the pan with a paper towel. Repeat this process with oil in the pan and medium heat. Dry the pan again with a paper towel. Cleaning and maintain of the paella pan after use. Never clean your paella pan directly after use with water as it become crooked. Clean the paella pan in warm water after cooled down with a sponge without the use of soap. Remember to dry your pan well after water cleaning. Pour a little oil into the paella pan after you have cleaned it and dry with a paper towel. Leave a little oil evenly in the pan when you dry it. Never leave your paella pan outside after use but place it dry inside. Your new paella pan also works on induction
Maintaining your wok pan
Since Hot Wok gas burners develop 4.5 kW, 7.0 kW and 12.0 kW of heat output respectively, it is important to use oil with a high flash point.We recommend peanut or sunflower oil. The Hot Wok wok pan is protected by a film which must be removed. The wok pan is made of carbon steel, which is a very good material for conducting heat. It is therefore recommended that the gas burner is heated to half flame at most during preparation of the wok pan. Heat the wok pan until it is golden brown. Pour 3-6 tablespoons of oil into the wok pan and, using circular movements, distribute the oil around the wok pan for about 2 minutes. It is important that the oil is distributed throughout the wok pan, otherwise the oil will stick to the bottom. Then turn off the gas burner and wipe the inside of the wok pan with kitchen towel. Repeat the procedure 3 times until there is no more burn residue on the paper towel. Before using the wok pan, clean it thoroughly with warm water and a soft sponge. Wipe the wok pan thoroughly afterwards. After preparation, the inside of the wok pan will have changed colour from shiny metal to a dark shade. This is normal and only a sign that the wok pan has been properly prepared. Over time the wok pan will darken. The black coating acts as a non-stick surface. The wok pan can easily keep food warm after cooking, so either leave the wok pan on the gas burner or serve the food directly in the wok pan on a plate. Make sure the wok pan is still hot when serving. We hope you enjoy your Hot Wok wok pan.If you have any questions about your HotWok pan or other Hot Wok products, please feel free to write to hotwok@hotwok.com
HOW TO: Guide to using your HOT WOK gasstove
You can also call it burning off your wok pan. Here's a guide to using your gas flame and your new wok pan for the first time. Once you have unpacked your HOT WOK. - Pour the equivalent of 3 tablespoons of sunflower oil into the wok pan - Start your wok burner on full heat. Be careful with 12 kW burners though as they are very powerful. DO NOT leave the wok when the oil is heating up - Leave the wok over the flames until you can see the wok pan turning light brown at the bottom. - Start to turn the wok pan over the flames. Right up to the edges. Quietly until the brown color comes where the hot oil is. - Once you have gone around the wok pan with the oil and the wok pan is light brown in most places, take the wok pan off the gas flame and pour out the oil. - Wipe the wok pan with kitchen roll - Start over and do this 3 times. - You are now ready to make super delicious wok food Remember NEVER to clean your wok pan in soapy/sulphur water. Always clean the wok pan only in plain water and wipe with a cloth. The wok pan will turn completely black over time. It doesn't matter - it adds flavour and the wok pan will last "forever" with the above maintenance See also the video here: https://www.youtube.com/watch?v=MMxpTpT0wzc IMPORTANT! Should flames occur in the oil in the wok due to the high heat, NEVER extinguish the flames with water. Use a fire blanket or something else that can quickly smother the fire. Note that there is a difference between outdoor gas burners and indoor gas burners. HOT WOK Professional and HOT WOK Original are both gas fires that may only be used outdoors. HOT WOK Silverline gas burners may be used as indoor and outdoor gas burners. Besides the Silverline gas fire can be used both indoors and outdoors, you can also connect the small 450 gr. gas cans to this gas fire.
Which oil to choose for a wok pan?
HOT WOK gas burners develop 4.5 kW, 7.0 kW and 12.0 kW of heat output respectively, the latter being the highest on the market. It is therefore important that you use an oil with a high burning point.We recommend peanut or sunflower oil. Before using your wok pan for the first time, it is important to prepare it properly.Over time, the wok pan will get darker and darker. The black coating acts as a non-stick surface.The wok pan can easily keep food warm after cooking, so either leave the wok pan on the gas burner or serve the food directly in the wok pan on a plate. Make sure the wok pan is still hot when serving.
Important information - before you turn on your HOT WOK Silverline
By following the instructions for use and maintenance of your HOW WOK Silverline, you will extend the life of your gas burner, but it is also important to note that failure to follow these instructions will void the warranty. Before using the HOT WOK Silverline for the first time: Take the gas flare out of the bag Take the battery out of its packaging and insert it into the gas flare as instructed Fit the gas hose to the valve with the rubber ring Moisten with soapy water if necessary for easier installation Check for leaks at the gas hose joints by moistening with soapy water. If there is bubbling when the gas is opened, this is a sign of leakage. Which oil should I choose for a HOT WOK gas heater?The gas burner generates up to 4.5 kW of heat output. Therefore, it is important to use oil with a high flash point. We recommend peanut oil or sunflower oil. Remember that not much oil is needed when cooking with a HOT WOK gas burner.How to light and regulate the heat on the HOT WOK Silverline:The HOT WOK Silverline has piezo-electronic ignition and can therefore be lit without matches or similar. It also has a built-in gas switch that automatically shuts off the gas if the flames go out.Ignition: turn the knob to the OFF position and press the knob down while turning it to the ON positionHold the button down until the gas flare ignites. During ignition, a click sound is heard from the electronic ignition.Heat control: turn the knob slowly to obtain the desired heatWhen the knob is turned to the ON position, the gas/heat is turned all the way up.When the knob is turned past the ON position, the flames in the outer gas ring are regulated. The longer the knob is turned, the weaker the flames become.To achieve the high temperatures required for wok cooking, we recommend cooking at maximum temperature. This will preserve the flavour and nutritional properties of the food.Turn off: when the knob is turned to the OFF position, the gas is turned off and the flames are extinguished.Close the regulator.Maintenance of the gas flare after use:Wipe the gas flare with a damp clothSome foods may leave discoloration if left too long.Wipe with a dry clothCheck that the holes in the gas rings are not blockedRemove stubborn food from the pan with a soft sponge or nylon brushNOTE! Never use a wire brush or a hard sponge.Wipe the pan thoroughly after cleaningMaintain the HOT WOK Silverline gas hob surface by lubricating it with steel oilThis keeps the gas flame looking good and provides a protective surface that makes it easier to clean.Storing the gas flare:After using and cooling the gas flare, cover it and store it in a dry place. Store the flare in the original HOT WOK storage bag when not in use for long periods of time. This prevents, among other things, the holes in the gas rings from clogging. The storage bag is ideal for storing and transporting HOT WOK gas burners.Remove the battery when the HOT WOK gas burner is not used for a long time!Warning regarding use of gas flares:HOT WOK Silverline may only be installed in accordance with applicable regulations and may only be used in ventilated rooms. HOT WOK Silverline gets very hot. Keep children and animals at a safe distance. HOT WOK Silverline is approved for both indoor and outdoor use. HOT WOK Silverline is approved for LPG cylinders only. Other types of gas may not be used. Never move the HOT WOK Silverline while it is lit. Do not lean over the HOT WOK Silverline while it is lit. In case of sudden gas leakage, close and dismantle the regulator. If the gas leak occurs indoors, open doors and windows. Do not use any type of electric air cleaner. Do not use other electrical appliances until a thorough venting has been performed. HOT WOK Silverline should always be placed at least 1/2 meter away from flammable materials. Do not place flammable or explosive materials near the HOT WOK Silverline.HOT WOK Silverline should always be placed on a flat surface that is not made of plastic. Do not use the HOT WOK Silverline when it is windy. Any faults must only be repaired with original HOT WOK parts. Modifications to the construction of the HOT WOK Silverline are dangerous and not permitted. Use only an approved regulator and a gas hose of max. 1.5 m. Use only original HOT WOK wok pans. All yellow and lightweight gas cylinders from BP-gas can be used for HOT WOK Silverline. The regulator must always be closed and removed after use. Regularly check the gashose for cracks and leaks. Regularly check that the gas hose is correctly fitted to the valve and regulator. Never leave the HOT WOK Silverline unattended while it is switched on. Never use water for fire extinguishing as it may cause the oil to explode. Use a lid or fire blanket instead.
