FAQ – Support and Tips
Get the most out of your HOT WOK with our comprehensive support guide.
Whether you need help with assembly, gas safety, or maintaining your wok pan, we have gathered the answers to the most common questions from our community of outdoor cooking enthusiasts.
At HOT WOK, we want to ensure you have a safe and professional cooking experience. On this page, you will find expert advice on everything from initial setup and gas regulator installation to the secret of seasoning your carbon steel wok for a natural non-stick surface.Find the help you need by category:
- Getting Started: How to assemble your burner and connect gas safely.
- Maintenance & Care: How to clean your cast iron burner and maintain your wok pan.
- Cooking Techniques: Mastering high-heat stir-frying and controlling the 3-tap system.
- Troubleshooting: Quick fixes for flame adjustments and performance issues.
FAQ
FAQ
Gas Regulators: The essential component for safe use of Gas Stoves and Gas Grills
When it comes to the use of gas stoves and gas grills, gas regulators play a crucial role in ensuring a safe and reliable gas supply. Whether it's for culinary adventures in the kitchen or cozy barbecue parties in the garden, choosing the right gas regulator is important for achieving optimal results and safety. When investing in a gas stove for the kitchen, it's important to choose a gas regulator that matches the appliance's specifications and requirements. The 30 mBar gas regulators commonly used in Denmark are suitable for most standard gas stoves. These regulators ensure a stable and controlled gas flow, which is crucial for precise temperature control and even cooking. By selecting a reliable gas regulator, you can enjoy a seamless cooking experience and create culinary masterpieces without worry. As for gas grills, selecting the right gas regulator is also crucial for both safety and performance. Gas grills typically require a gas regulator with a higher pressure level to accommodate the increased gas consumption and larger gas burners. In this case, German gas regulators with a pressure of 50 mBar can be a suitable choice. These regulators are designed to deliver sufficient gas flow to the gas grill's burners, ensuring efficient and even grilling of food. With the right gas regulator, you can enjoy perfectly grilled meals without compromising on safety. When choosing gas regulators for gas stoves and gas grills, it's important to ensure that they meet local safety standards and regulations. Proper installation and regular maintenance of gas regulators are also crucial to ensure a safe and reliable gas supply. By investing in high-quality gas regulators, you can enjoy the benefits of gas-powered appliances with confidence and peace of mind.
HOW TO: Remove Rust from Your HOT WOK Burner
What should you do if your beloved HOT WOK Burner starts showing signs of rust? We have a simple and effective tip to restore your HOT WOK Burner to its shiny state.Spray, Wipe, and RenewIt's perfectly normal for a HOT WOK Burner to develop a bit of rust over time, especially if it's not stored correctly or cleaned regularly. But before you consider replacing your wok, try this simple trick: WD-40.Step 1: Gently spray a small amount of WD-40 onto the rusted area. WD-40 isn't just an excellent lubricant; it's also a powerful rust dissolver. Let it sit for a short period, giving it time to work on the rust.Step 2: Use a clean cloth or paper towel to wipe the area. You may notice the rust loosening and coming off along with the WD-40. Continue wiping until you no longer see rust spots.Step 3:Now that the rust is gone, you'll likely notice that your HOT WOK already looks better. But why stop there? If you really want to pamper your wok, you can take it a step further with a bit of cooking oil.Step 4: Take another clean cloth and apply a small amount of cooking oil to it. Gently wipe the burner with the oil and watch as your HOT WOK gains a beautiful, shiny surface. This oil treatment not only enhances the appearance but also helps protect the surface.Summary:Discovering rust on your HOT WOK doesn't have to lead to frustration. With the simple WD-40 trick, you can remove the rust and restore your wok's beauty. And once you've done that, you can indulge your HOT WOK with a light oil treatment. So, bring out your HOT WOK Gas Stove, give it some love and care, and let yourself be inspired by the amazing flavor combinations you can create!
HOT WOK Grill Pan User Manual
This exceptional grill pan allows you to create delicious and exciting meals with ease. Follow this user manual to make the most out of your HOT WOK Grill Pan. Technical Specifications: Dimensions: 32.5 cm in diameter Material: Enamelled cast iron Expected heating time: 1 minute Before First Use: Thoroughly wash the grill pan with warm water and mild soap. Rinse and dry it thoroughly. Before the first use, it is recommended to lightly coat the surface of the grill pan with a neutral cooking oil to create a natural non-stick coating. User Instructions: Preparation: Place your HOT WOK Grill Pan on a flat and stable surface, such as the stove. Ensure that the handle is securely positioned and not in contact with heat sources. Heating: Turn on your heat source (gas or electric stove) and set it to medium to high heat. Thanks to the advanced heat technology in the HOT WOK Grill Pan, the heating time is incredibly short – only 1 minute! Cooking: Once the grill pan is hot, you can start preparing your ingredients. Place the food on the hot grill pan and let it acquire the characteristic grilled surface and flavor. Flip the food as needed to ensure even cooking. Cleaning: After use, allow the grill pan to cool down completely before cleaning. Wash the grill pan in warm water with mild dish soap and a soft brush or sponge. Avoid using aggressive cleaning agents, scouring pads, or metal utensils as they can damage the enamel. Dry the grill pan thoroughly after cleaning and lightly coat it with cooking oil to preserve the surface. Maintenance Tips: Store your HOT WOK Grill Pan in a dry place to prevent rust. Avoid heating the grill pan without food on it, as it can damage the surface. Regularly lightly coat the grill pan with cooking oil to maintain its non-stick properties and protect the enamel. With your HOT WOK Grill Pan, you can create a world of delicious grilled dishes and juicy flavor experiences right from your own kitchen. Experience the joy of grilling year-round with this efficient and quickly heating grill pan. Bon appétit!
HOW TO: Maintenance of your Wok Pan
A wok pan is an indispensable kitchen utensil when it comes to preparing delicious Asian dishes. To ensure that your wok pan remains in perfect condition and provides you with the best cooking results, it is important to follow some simple maintenance tips.One of the most striking characteristics of a flavorful wok pan is its distinctive black color. However, you don't have to worry about the pan looking dirty because it is actually an advantage. It's a bit like a "dirty grill" that grills better too.When it comes to cleaning, always use water and avoid using soap. Never use soap to clean your wok pan, as it can remove the natural patina and protective oil coating that develops over time and gives the pan its non-stick properties.If your wok pan becomes rusty, give it a scrub with a steel sponge and then burn it off with oil before you start cooking in it again. This will remove the rust and restore the surface of the pan.For regular daily cleaning, simply rinse your wok pan with water. Wipe it off with a paper towel or a soft cloth. Then pour a small amount of cooking oil on a paper towel or cloth and apply a thin layer inside the pan. You can also do it on the outside. This will help preserve the pan's non-stick properties and protect it from rust.Remember to avoid using sharp utensils in your wok pan as they can scratch the surface. Instead, use wooden or bamboo utensils that are gentle on the pan's surface.By following these simple maintenance steps, you can ensure that your wok pan remains in optimal condition and provides you with many years of joy in cooking delicious wok dishes.
HOW TO: Fit Wood Handle on your HOT WOK Wokpan
In this video, you will learn how to easily mount your wooden handle onto your HOT WOK pan. First, ensure that you have all the necessary equipment - your HOT WOK pan, the wooden handle, and the screw. Next, locate the hole on the side of your HOT WOK pan where the handle will be attached. Take the screw and insert it through the hole, making sure that it is secure. Then, take the wooden handle and slide it over the screw. Make sure that the handle is flush with the pan, and tighten the screw until it is snug. Finally, give the handle a gentle tug to ensure that it is securely fastened to the pan. Your HOT WOK pan is now ready to use with its new wooden handle! Remember to always exercise caution when working with hot surfaces and cookware. Happy cooking!
The difference between a 7 kW Original and a 12 kW Pro - Wok Burner
The difference between a HOT WOK Original 7 kW and a HOT WOK PROFESSIONAL 12 kW Wok Burners Are you unsure whether to choose the HOT WOK Original 7 kW or the HOT WOK Professional 12 kW? You are not alone. In fact, it is one of the most frequently asked questions from our customers. The short answer is simple: it all comes down to heat and speed. If you want authentic Asian wok cooking with crispy vegetables, juicy meat, and the distinctive "Wok Hei" flavor, you need high heat. Below, we will help you find the model that best suits your cooking needs. Quick comparison - See this link Why does kW matter? When it comes to wok cooking, heat is everything. A standard indoor induction or gas stove typically delivers around 2.2–2.4 kW. This is why vegetables and meat often end up steaming rather than frying when cooked at home. With a HOT WOK gas stove, you get: Authentic Wok Hei: The signature flavor and aroma created by extreme heat. Crispier Ingredients: Moisture evaporates instantly, helping vegetables and meat retain their texture and flavor. Faster Cooking: Many dishes can be prepared in just a few minutes. When should you choose the HOT WOK Original 7 kW? The HOT WOK Original 7 kW is the ideal choice if: You typically cook for 2–4 people. You mainly prepare traditional wok dishes. You want a powerful gas stove at an attractive entry-level price. When should you choose the HOT WOK Professional 12 kW? The HOT WOK Professional 12 kW is the right choice if: You often cook for more than 4 people. You want maximum flexibility with the large 35 cm wok pan. You cook outdoors in windy conditions. You want to use the stove for large pots, soups, boiling water, or home brewing. Which model do most customers choose? The price difference between the 7 kW and 12 kW models is relatively small. Because of this, the vast majority of our customers choose the HOT WOK Professional 12 kW. The additional power provides greater flexibility and ensures that you always have the heat you need, no matter what you are cooking. View the HOT WOK Professional 12 kW Set View the HOT WOK Original 7 kW Set Frequently Asked Questions Can I use the HOT WOK 7 kW and 12 kW models indoors? No. Both models are designed exclusively for outdoor use. If you are looking for an indoor solution, we recommend the HOT WOK Silver Line 4.5 kW, which is approved for indoor kitchen use. Does the 12 kW model consume significantly more gas? At maximum output, the 12 kW model uses more gas than the 7 kW version. However, because it cooks food much faster, the overall difference in gas consumption during normal use is often surprisingly small. Which gas regulator do I need? All HOT WOK sets include a regulator and gas hose that match the gas standards of the country where the product is sold, making installation quick and hassle-free. No matter what, you get a unique heating effect with both the 7 kW and 12 kW Gas stove and Wok Burners. They are two of the most powerful Gas Stoves on the market. You must get a gas stove with a high heating effect when you want to grill and not boil food. With a 12 kW Gas Stove, you get lots of power – and you can always turn it down. The 5 kW extra, you get with a 12 kW Gas Stove rather than a 7 kW Gas Stove, is useful if you want to use it for something else than wok/the big wok pan. For instance, if you want a big pot of water or soup to boil quickly. We use a HOT WOK 12 kW PROFESSIONAL gas stove when we cook for more than 4 people at a time (for 2-4 people vi use the Silver Line model with 4,5 kW and the small wok pan). That is also useful as a Gas Stove indoors. A HOT WOK gas stove with 12 kW and the big 35 cm wok pan just go well together. The gas stove does not care if it’s a bit windy and can keep the heat on the wok pan etc. The 7 kW gas stove needs to work a bit of overtime – but can in principle do the work. To compare all this with kW, effect, etc. we can explain how your normal stove performs – induction/ceramic: 2,2 ~ 2,4 kW. The secret to make great wok recipes is the heat and the frying. The water should be sautéed away and will give the ingredients a very different taste than by boiling them. The price is not that different. Therefore, we recommend you choose the 12 kW gas stove even though the 7 kW could be enough. Our sale statistics show that most people choose the 12 kW gas stove – but then again, we also sell a lot of the 7 kW gas stoves and Wok Burner. See all Wokburners
HOW TO: Maintenance of your HOT WOK Gas Stove – Cast iron
A HOT WOK gas stove is made of cast iron. With the weather in Europe, you must keep in mind that cast iron can rust. Even though the gas stove might get some rust it still works impeccably. However, we do have a few tricks if you want the gas stove to look perfect. Has your HOT WOK gas stove gotten rust or grease stains? Then we have a very simple trick: use some cooking oil. It can be sunflower oil or peanut oil – whatever you normally use for cooking. Take a couple of pieces of paper towel and put the oil on it. Wipe the gas stove on all surfaces with the paper. You would quickly be able to see how far along you are and where you still need to wipe. After 5-10 minutes you can wipe the oil off with some clean paper towels and the gas stove should be clean and shiny again – without being greasy and transferable. If it isn’t you can wipe it with clean paper towels again. Even though you treat your gas stove with some kind of surface treatment, we still recommend that you take the gas stove inside a dry room, shed, or likewise, where the stove won’t be exposed to the changing weather and temperatures.
HOW TO: Maintenance of TOP LINE Table
Has your worktop become dull and dull looking on the surface? Maybe your table is full of grease stains and hard to get clean? Here's a little trick to make it look "like new" again. Wipe the surface well with a cloth wrung out in warm water and dish soap. Once the countertop is dry, spray vinyl cleaner all over the surface. Wipe afterward with a kitchen roll. If it doesn't cover enough the first time or you still experience a few dull areas, spray again and wipe again. Now you're done and have a nice shiny TOP LINE Table again. In this example, we use a normal vinyl cleaner for matt surfaces when cleaning a car.
Correctly location of burner ring - Silver Line
Will your Silver Line not turn on? It is important that the burner ring has the correct location. 1. It is important that the large burner ring is placed correctly with BEST by 9.00 o’clock. 2. The lower aluminum ring is placed so that the two pinspoint up towards 12.00 o’clock. Silver Line Unboxing video
Unboxing HOT WOK SILVER LINE 4.5 kW
Here you see the Unboxing of a HOT WOK Silver Line 4,5 kW Always remember to read the user manual which is included. Remove the flamingo and other transport protection from the box. Pay attention to many small parts and the white box with parts for your HOT WOK Silver LineLift off the holder of the dustpan and then lift off the aluminium top ring. Again remove safety packaging and other plastic. You can now lift your HOT WOK Silver Line out of the box. Now take the outer burner ring and the inner burner ring out of the small white box. Be aware that there is a battery at the end of your HOT WOK Silver Line. Here you need to remove the foil and reinsert the battery. The battery is used for the Pitzo ignitionNow first fit the aluminium top ring. Here it is important that the placement is correct. Note the setup here in the video and always check with the user manual. If this top ring is not mounted correctly your Silver Line will not turn on. Mount the roaster burner ring and the inner burner ring on the aluminium top ring. It is extremely important that you fit these correctly from the pitzo igniter as well as the gas supply. You can see that the burner ring comes all the way down and lies flat on the aluminum top when properly mounted. Note in the video that the small extra brass marking out from the pitzo igniter. Next, install the inner burner ring and make sure it lies correctly on the entire surface. Finally fit the cast iron bracket and now you are ready to fit your gas supply. The Silverline model can be used on large gas cylinders and on the small gas cylinders. It can vary in which type of Gas Regulator you need. For questions, inspiration or customer service, please write to hotwok@hotwok.com
HOW TO: Mount a 29 mBar Gas regulator on a Gas cylinder
How do I mount a 29 mBar Gas regulator on gas cylinder? Look at this video to simply mount the Gas regulator. There are many different regulators. Always remember to check which one fits your cylinder or standard in the country. You are always welcome to email us at hotwok@hotwok.com for help.
HOT WOK Burner Flame Problems – How to Adjust Air & Gas
Is your HOT WOK burner showing a yellow, weak or uneven flame? In many cases, the solution is to adjust the three air screws so the burner gets the correct mixture of gas and air. This guide applies to the adjustable cast-iron burners used on the HOT WOK Original 7 kW, Basic 10 kW, Double 2×10 kW and PRO 12 kW. The HOT WOK Silver Line 4.5 kW is a different burner design and should not be adjusted using this procedure. What should a correct HOT WOK flame look like? When your HOT WOK gas burner is adjusted correctly, the flame should be stable and mainly blue, with a small yellow tip. The flame pattern should be even around the burner. If the flame is very yellow, weak, irregular or accompanied by a roaring sound, check the air adjustment and gas supply before cooking. What are the 3 air screws under the HOT WOK burner for? The three screws control the amount of air mixed with the gas before combustion. The correct air-to-gas mixture is important for a strong, stable flame. These three air screws are used on the HOT WOK Original 7 kW, Basic 10 kW, Double 2×10 kW and HOT WOK PRO 12 kW. How to adjust the 3 air screws Start with all three screws open. Make sure each screw is only just engaged in the thread so the air openings are not unnecessarily restricted. Open the gas valve and light the burner. Follow the normal lighting procedure for your HOT WOK. Adjust one screw at a time. Gradually tighten the screw to reduce the air opening while watching the flame. Aim for a stable blue flame. The ideal flame is mainly blue with a small yellow tip. Repeat for all three sections. Each section may require slightly different adjustment to create an even flame pattern. Important: If tightening a screw causes the flame to become very small or you hear a roaring sound from underneath the burner, turn off the gas immediately. Open the air screw again before relighting and readjusting. Video: How to adjust your HOT WOK burner Why is my HOT WOK flame yellow? A yellow flame can indicate that the air-to-gas mixture needs adjustment. Check all three air screws and adjust them gradually until the burner produces a stable flame that is mainly blue with only a small yellow tip. A small amount of yellow at the very top of the flame can be normal. The goal is not necessarily a completely blue flame, but a strong and even flame pattern. Why is the flame weak or too small? If the flame remains weak after adjusting the air screws, check the gas supply as well. Make sure the gas cylinder is not empty, the regulator is correctly connected and the gas hose is not bent, pinched or damaged. If the burner has previously worked correctly but has suddenly become weak, dirt or debris may also be restricting the gas flow. The gas tubes can be carefully blown through to remove loose debris, and the burner openings should be kept clean. Why does my HOT WOK make a roaring sound? If the air screws are tightened too far, the flame can become too small and combustion can move underneath the burner. This may create a roaring sound. Turn off the gas immediately. Open the air screws again before relighting the burner and make a new adjustment. Why does each HOT WOK need individual adjustment? Small differences in gas cylinders, regulators, valves and the individual burner can affect the final air-to-gas mixture. This is why the three air screws may need to be adjusted specifically for your setup. Gas pressure and regulators Always use the regulator specification intended for your HOT WOK and your market. A regulator with a different pressure should not be used simply to try to increase the burner output. HOT WOK burners are designed and approved for their specified gas pressure and injector setup. Common HOT WOK market specifications include 29/30 mbar in Denmark, Norway, Finland and Spain; 50 mbar in Germany and Austria; 30 mbar in Switzerland, the Netherlands, Slovenia, Italy, Greece, the Czech Republic and Hungary; and 37 mbar in the United Kingdom. Find the correct replacement or market-specific equipment in our Gas Regulators collection. HOT WOK burner troubleshooting checklist Gas cylinder: Is there enough gas in the cylinder? Regulator: Is the correct regulator fitted and connected properly? Gas hose: Is it bent, pinched, cracked or otherwise damaged? Air screws: Are all three adjusted to give a stable, mainly blue flame? Burner openings: Are they clean and free from dirt or debris? Gas tubes: If the flame has become unusually weak, check for loose debris or blockage. Do not use a damaged gas hose, regulator or burner. If you smell gas, cannot achieve a stable flame or are unsure about the setup, turn off the gas supply and stop using the burner until the issue has been resolved. HOT WOK flame problems – FAQ Should a HOT WOK flame be completely blue? The flame should be mainly blue and stable. A small yellow tip can be normal when the burner is adjusted correctly. How do I make the flame stronger? First check the three air screws and make sure the burner has the correct air-to-gas mixture. Also check the gas cylinder, regulator, hose and burner openings. Do not change to a higher-pressure regulator simply to increase power. Why is only one part of the burner burning incorrectly? The three burner sections are adjusted individually. If one section has a different flame pattern, adjust the corresponding air screw gradually while watching the flame. Can I clean a HOT WOK burner? Yes. Keep the burner openings free from dirt and debris. If gas flow has become weak, the gas tubes can also be carefully blown through to remove loose debris. Always disconnect the gas supply before cleaning or inspecting the burner. Does this guide apply to HOT WOK Silver Line 4.5 kW? No. Silver Line 4.5 kW uses a different burner design with piezo ignition and flame safety. The three-air-screw adjustment described here is for Original 7 kW, Basic 10 kW, Double 2×10 kW and PRO 12 kW. Still having problems with your HOT WOK? If the burner still does not produce a stable flame after these checks, please contact HOT WOK support. Tell us which HOT WOK model you have, which country you are using it in and what the flame looks like. A photo or short video can also help us identify the problem faster.
