FAQ
FAQ
Adjusting HOT WOK burners
What are the 3 bolts/screws under the wok burner for?The three bolts regulate the balance between air and gas in your HOT WOK burner. When adjusted correctly, you will get a stable blue flame with only a small yellow tip. This applies to all HOT WOK burners, including the HOT WOK Basic 10 kW, HOT WOK Original 7 kW, HOT WOK Pro 12 kW, and HOT WOK Double 2x10 kW. How do I adjust the 3 bolts correctly?Start by making sure the bolts are only lightly screwed into the thread. Then turn on the gas, ignite the burner with a lighter or a match, and carefully tighten the bolts until the flame becomes steady and blue. Why is the flame yellow or uneven?A yellow or uneven flame is usually caused by an incorrect air/gas ratio. Try loosening or tightening the bolts slightly until you achieve the desired blue flame. What should I do if the flame becomes too small?If you tighten the bolts too much, the flame will be too small, and gas may escape under the burner, causing a “roaring” sound. Immediately turn off the gas, open the bolts again, and readjust. Why must each burner be adjusted individually?The pressure in valves, regulators, and gas cylinders may vary. Therefore, each HOT WOK burner requires its own adjustment to achieve the optimal flame. What should I check if the flame is still not correct? Is the gas cylinder empty? → Refill or replace it. Is the gas hose bent or damaged? → Straighten it and check for defects. Is the burner damaged or dirty? → Clean the holes with a stiff brush or sponge. Who do I contact if the problem continues?If the above advice does not solve the issue, please contact our customer support at hotwok@hotwok.com
Unboxing HOT WOK SILVER LINE 4.5 kW
Here you see the Unboxing of a HOT WOK Silver Line 4,5 kW Always remember to read the user manual which is included. Remove the flamingo and other transport protection from the box. Pay attention to many small parts and the white box with parts for your HOT WOK Silver LineLift off the holder of the dustpan and then lift off the aluminium top ring. Again remove safety packaging and other plastic. You can now lift your HOT WOK Silver Line out of the box. Now take the outer burner ring and the inner burner ring out of the small white box. Be aware that there is a battery at the end of your HOT WOK Silver Line. Here you need to remove the foil and reinsert the battery. The battery is used for the Pitzo ignitionNow first fit the aluminium top ring. Here it is important that the placement is correct. Note the setup here in the video and always check with the user manual. If this top ring is not mounted correctly your Silver Line will not turn on. Mount the roaster burner ring and the inner burner ring on the aluminium top ring. It is extremely important that you fit these correctly from the pitzo igniter as well as the gas supply. You can see that the burner ring comes all the way down and lies flat on the aluminum top when properly mounted. Note in the video that the small extra brass marking out from the pitzo igniter. Next, install the inner burner ring and make sure it lies correctly on the entire surface. Finally fit the cast iron bracket and now you are ready to fit your gas supply. The Silverline model can be used on large gas cylinders and on the small gas cylinders. It can vary in which type of Gas Regulator you need. For questions, inspiration or customer service, please write to hotwok@hotwok.com
Does your wok not burn correctly?
What are the 3 bolts/screws under the wok burner for? Some may have problems with the correct setting on the burner ring on their HOT WOK ORIGINAL 7 kW , Basic 10 kW, Double 2x 10 kW and HOT WOK PRO 12 kW. This is because the three bolts you see in the picture are not adjusted correctly. See Video: You need to make sure the combination of air and gas is just right. First, make sure the screws are only just pressed into the thread. Check all three bolts. Then open the gas on the valve and light the flames with a lighter or a match. Then tighten the bolts to block the oxygen. The less oxygen the smaller the flame. The flames should preferably be blue with a very small yellow color at the top. If you tighten the bolts too much, the flames will be too small. The gas comes out from under the burner and thus makes a roaring sound. Immediately turn off the valves and open the bolts again. Each gas burner is set differently as the pressure in valves, regulators, and gas cylinders can be different. The burners on your HOT WOK must be set up with the most correct air-gas combination. When the gas burner is set correctly, you will be able to see a uniform and specific flame pattern. The top of the flame can alternate in the yellow tones and the rest of the flame can alternate from light blue to dark blue. If the flame pattern of the HOT WOK gas burner is irregular, check the following: Is the gas bottle empty? If so, refill or replace the gas cylinder. Is the gas hose bent or broken? If so, straighten the hose and check for any layers. Is the burner itself damaged or is there some dirt stuck? Then clean the holes with a stiff brush or sponge. If the advice above does not work, please contact customer support at hotwok@hotwok.com.
Unboxing HOT WOK 12 kW Professional
How to unboxing your HOT WOK 12 kW Original. Unboxing of a HOT WOK PROFESSIONAL 12 kWFirst, open the box and lift out your new Wok and its handles. You assemble your wok pan by putting this small metal end piece on first.Then the wooden handle with the screw at the end. Make sure the wooden handle fits properly down on the wok pan and tighten the screw at the end of the handle. The gas valve is also removed and fitted to the gas flare. Now open the inner box where the burner is. Here you will find the inner burner ring, legs and burner housing for the gas flare. There are 3 legs and a small box bag with 3 screws to it. The last screw is for the inner burner ring. Now everything is unpacked. You now put the 3 legs on the burner housing. Now you mount the inner burner ring. Put the screw in at the end opposite the valves for gas. Then fit the valve for the gas. Wait until the gas hose and regulator are fitted. Note there are 3 screws to control the oxygen. It is important that the oxygen and gas are mixed correctly for the best combustion. Adjust these oxygen until the flames turn yellow and stop. Now add the burner ring to the wok pan.Note that you will need a flat burner ring for pots/pans other than a wok for them to stand stable. You can now fit your gas hose and regulator to the wok set and put the gas flare into use. Remember to burn the wok pan BEFORE you cook for the first time. This is only necessary the first time. To learn how to burn the wok pan for the first time, visit hotwok.com/faqEnjoy your new HOT WOK Find more inspiration at www.hotwok.com
Unboxing HOT WOK 7 kW Original
How to unbox your HOT WOK 7 kW Original. Unboxing of a HOT WOK PROFESSIONAL 7 kWFirst, open the box and lift out your new Wok and its handles. You assemble your wok pan by putting this small metal end piece on first.Then the wooden handle with the screw at the end. Make sure the wooden handle fits properly down on the wok pan and tighten the screw at the end of the handle. The gas valve is also removed and fitted to the gas flare. Now open the inner box where the burner is. Here you will find the inner burner ring, legs and burner housing for the gas flare. There are 3 legs and a small box bag with 3 screws to it. The last screw is for the inner burner ring. Now everything is unpacked. You now put the 3 legs on the burner housing. Now you mount the inner burner ring. Put the screw in at the end opposite the valves for gas. Then fit the valve for the gas. Wait until the gas hose and regulator are fitted. Note there are 3 screws to control the oxygen. It is important that the oxygen and gas are mixed correctly for the best combustion. Adjust these oxygen until the flames turn yellow and stop. Now add the burner ring to the wok pan.Note that you will need a flat burner ring for pots/pans other than a wok for them to stand stable. You can now fit your gas hose and regulator to the wok set and put the gas flare into use. Remember to burn the wok pan BEFORE you cook for the first time. This is only necessary the first time. To learn how to burn the wok pan for the first time, visit hotwok.com/faqEnjoy your new HOT WOK Find more inspiration at www.hotwok.com
